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  1. USER MANUAL
  2. Fizen Pay - Crypto Payment Gateway
  3. For merchants
  4. Balances
  5. Balances in Smart Contract

Withdraw manually

PreviousBalances in Smart ContractNextWithdrawal history

1. Click on the Withdraw button next to the cryptocurrency you want to withdraw

The Withdraw button will be disabled if:

  • The balance of the cryptocurrency is 0 (which means you have nothing to withdraw)

  • The balance of the cryptocurrency is from payments whose status is UNDERPAID, OVERPAID, DELAYED, MULTIPLE, or OTHER.

You have to mark these payments as resolved or refunded in order to withdraw their funds.

If the Withdraw button is enabled, a confirmation modal will appear.

Explaination of the image:

Terms
Description

Blockchain network

The blockchain network of the crypto currency you are withdrawing

Receiving wallet address

The address of the hot wallet you created when you set up your account. Your cryptocurrencies will be withdrawn to this wallet

Amount to be withdrawn )

The amount you can withdraw, which includes received payments whose status is COMPLETED, RESOLVED, or REFUNDED. The received payments whose status is UNDERPAID, OVERPAID, MULTIPLE, or DELAYED are not included in this amount.

Est. gas fee

The estimated network gas fee needed to execute the withdrawal transaction.

Est. amount to be received

Equals Amount to be withdrawn minus Est. gas fee.

The actual amount received in your wallet may differ a little from the Est. amount to be received due to the volatility of the gas fee.

If the Est. Amount to be received is negative, meaning the Amount to be withdrawn is less than the Est. gas fee to withdraw it, then you cannot withdraw.

After you click Confirm, the withdrawal process will begin. Normally you will receive the funds in your wallet after a few seconds to a few minutes.

See more:

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πŸšͺ
How to mark payments as resolved
How to mark payments as refunded
Is there a minimum amount that I need to withdraw?
Is there a maximum amount that I can withdraw?
Why do I have to pay a network fee to withdraw and how much is this fee?