The Withdraw button will be disabled if:
The balance of the cryptocurrency is 0 (which means you have nothing to withdraw)
The balance of the cryptocurrency is from payments whose status is UNDERPAID, OVERPAID, DELAYED, MULTIPLE, or OTHER.
You have to mark these payments as resolved or refunded in order to withdraw their funds.
See more: How to mark payments as resolved
See more: How to mark payments as refunded
If the Withdraw button is enabled, a confirmation modal will appear.
Explaination of the image:
The actual amount received in your wallet may differ a little from the Est. amount to be received due to the volatility of the gas fee.
If the Est. Amount to be received is negative, meaning the Amount to be withdrawn is less than the Est. gas fee to withdraw it, then you cannot withdraw.
See more: Is there a minimum amount that I need to withdraw?
See more: Is there a maximum amount that I can withdraw?
After you click Confirm, the withdrawal process will begin. Normally you will receive the funds in your wallet after a few seconds to a few minutes.
| Terms | Description |
|---|---|
Blockchain network
The blockchain network of the crypto currency you are withdrawing
Receiving wallet address
The address of the hot wallet you created when you set up your account. Your cryptocurrencies will be withdrawn to this wallet
Amount to be withdrawn )
The amount you can withdraw, which includes received payments whose status is COMPLETED, RESOLVED, or REFUNDED. The received payments whose status is UNDERPAID, OVERPAID, MULTIPLE, or DELAYED are not included in this amount.
Est. gas fee
The estimated network gas fee needed to execute the withdrawal transaction.
See more: Why do I have to pay a network fee to withdraw and how much is this fee?
Est. amount to be received
Equals Amount to be withdrawn minus Est. gas fee.
