If you have a question that is not listed below, please send an email to support@fizen.com, and we will respond and add that question to the FAQ section below!


Why is Fizen called a Web3 Digital Bank?

We call Fizen a Web3 Digital Bank with a long-term vision for the next 5 to 10 years. Fizen will not only be a payment and e-commerce application but will transform into a digital banking application on the Web3 platform. Global users will be able to use Fizen to:

  • Buy/sell and store cryptocurrencies

  • Make payments using cryptocurrencies

  • Send cryptocurrencies and gift cards globally

  • Save with cryptocurrencies

  • Peer-to-peer lending and borrowing with cryptocurrencies

  • Invest in and trade cryptocurrencies

What are the benefits for Fizen users?

Fizen is the first cryptocurrency wallet that can be used for shopping, providing users with various benefits, including:

  1. Convenience: Fizen allows users to easily conduct cryptocurrency-based shopping transactions, eliminating the need to carry cash or credit cards. Users can make payments with Fizen wallet anytime, anywhere through the mobile app, saving time and effort.

  2. Security: Fizen is a decentralized wallet, not requiring Know Your Customer (KYC) verification. Transactions are conducted on the blockchain, safeguarding users' identities. Users have full control over their cryptocurrency assets on the blockchain, without the involvement of intermediaries. This helps users maintain ownership and independence in managing their personal finances.

  3. Low transaction fees: Compared to traditional credit card usage, which can incur fees of up to 3-4% for transactions, Fizen payments only involve approximately 1% in fees, including currency conversion fees.

  4. Versatility: Fizen Super App integrates various brands across different sectors such as travel, lifestyle, and healthcare, offering numerous deals and promotions for users.

  5. Global and flexible: Fizen is available in multiple countries and offers a Gift Card system in over 80 countries, making international transactions convenient and swift for users.

In summary, using Fizen provides users with easier and safer access to the world of cryptocurrency, while also offering a convenient and cost-effective payment solution for shopping transactions worldwide.


Where can I download the Fizen Super App?

You can download the Fizen Super App for iOS and Android from the following link: πŸ”— https://fizen.io/download

If you encounter any issues with usage, wallet setup, you can find guidance at 🌟 Download Fizen

The Fizen gift cards are available in how many countries?

Fizen gift cards are currently available in 80 countries, offering more than 21,000 items from 2,500 global brands.

You can choose the country where you want to purchase gift cards to view the items available on the Fizen Super App.

Is it possible to buy gift cards and send them to friends worldwide?

Yes, it is possible. With support for over 80 countries and regions, Fizen allows you to send gift cards to most places around the world.

You can find more details in the section Giftcard


How can I purchase a Binance Gift Card?

Fizen is one of Binance's 20 global partners for distributing Binance Gift Cards. To purchase a Binance Gift Card (BGC), you simply need to visit the website store.fizen.io.

Here, you can make payment using your local currency via bank transfer or QR code in the following five countries: Vietnam, Thailand, Malaysia, Indonesia, and the Philippines.

You can find more information about Binance Gift Cards at Binance Giftcard

Is it safe to buy crypto with VND on Fizen?

Absolutely safe.

Users can buy/sell crypto with VND on the Fizen Super App without the need for identity verification (KYC). Additionally, Fizen guarantees a 100% success rate with the best market exchange rates. Therefore, you can use Fizen Ramp P2P with confidence.

Fizen's support team is also available 24/7 to handle any issues that may arise, ensuring the best user experience.


How do I integrate Fizen Pay on my e-commerce platform?

To integrate Fizen Pay on your e-commerce platform, you simply need to share your requirements with us via business@fizen.io or through the contact channels provided on Contact and community

As a partner who chooses to distribute and conduct transactions using the Fizen Pay payment gateway, you will immediately receive the following benefits:

  • Reduced transaction fees from 6% to 0.5% with the seller's own smart contract.

  • Instant payment with no holding period.

  • Support for various blockchain networks and currencies.

  • Compatibility with payments from any wallet app.

  • Cross-border transactions.

  • No chargebacks or fraud risks.

  • Integration for both online and physical stores.

  • Invoice and transaction history management.

  • No setup fees.

  • No monthly fees.

  • Support for fiat payments.

For more details, please refer to Fizen Pay Payment Gateway Distribution Partner


What is FiPoint?

FiPoint is the reward point system of the Fizen Super App, where you can earn FiPoints by completing specific tasks. This means that FiPoint is not a type of token.

The benefits of FiPoint

FiPoint is not just a loyal customer points system; it is a driving force to attract Web2 users to participate in Web3 through Fizen. Some of the current and future benefits of FiPoint are:

πŸ’Ž Exchange gift cards from famous brands

πŸ’Ž Redeem for exclusive NFTs

πŸ’Ž Stake for up to 30% APY

You can learn more about FiPoint at FiPoint

How to redeem FiPoint for gifts?


There are numerous rewards available on the Fizen Super app. You can check them out in the "Reward Catalog".

Some of the most popular rewards on Fizen include:

πŸ’Ž Food and beverage vouchers from brands like The Coffee House, Starbucks, Circle K

πŸ’Ž Discounts for VinID, Shopee, Grab

πŸ’Ž Mobile phone top-up cards for Viettel, Vinaphone, Mobifone

πŸ’Ž Movie tickets at CGV, BHD"

How to earn FiPoint?

πŸ”₯ Invite Friends: 5,000 FiPoint for the Inviter when the Invitee buys their first gift card.

πŸ’₯ Watch Ads: 1,000 FiPoint per ad (3 ads/day).

πŸ”₯ Verify Email Address: 10,000 FiPoint (only once).

πŸ”₯ Daily Check-In: 500 FiPoint, cumulative for 7 days, with a maximum of 1,000 FiPoint.

πŸ”₯ New Users: 3,000 FiPoint (new device, new wallet address).

βœ… P2P: 1% cashback for FiPoint rewards for each transaction (up to 50,000 FiPoint).

βœ… First Gift Card Purchase: 10,000 FiPoint (only once).

βœ… Gift Card Purchase: 5% cashback for each FiPoint transaction (up to 50,000 FiPoint).

βœ… Stake FiPoint - Earn FiPoint: 30% interest, paid daily."


Has $FIZEN been listed on an exchange? Where can I buy $FIZEN tokens?

At the time of writing, Fizen has not yet listed its token on any exchange. The Fizen token will be officially released on the blockchain network in April 2024. Before that time, investors purchasing Fizen tokens will have their token ownership recorded through the following two methods:

  1. Method 1: Investors will have their Fizen token ownership recorded in the Fizen database. The number of Fizen tokens will be displayed directly on the investor's Fizen Super App. This method is suitable for small-scale investors.

  2. Method 2: Investors will have their Fizen token ownership recorded through a Simple Agreement for Future Tokens (SAFT). This method is suitable for institutional investors and funds.

At the time of the official release, the Fizen tokens generated on the blockchain network will be transferred to the investor's cryptocurrency wallet according to a pre-established vesting schedule that has been previously agreed upon.

You can find detailed updates at

Can $FIZEN be used for shopping?

Yes, after the listing of $FIZEN, we will integrate $FIZEN into the Fizen Super App, and you will be able to shop using the project's token.


Explore many shopping experiences with crypto on the Fizen Super App at https://fizen.io/uservideos

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