Check your device in 3 ways
1
Use the device check in the Fizen App
The eSIM section of the app includes a compatibility check. It’s the quickest way to see whether your phone can take a Fizen eSIM before you pay.
2
Dial *#06#
Open the Dialer app and dial
*#06#. If an EID barcode with a 32-digit number appears, your device has eSIM hardware.3
Look for EID in Settings
iOS: Settings → General → About → look for the EID field.
Android: Settings → About Phone → Status information (or SIM status) → look for EID.
Hardware isn’t the whole story — the phone must also be carrier-unlocked. See Carrier lock check below.
Why a listed model can still fail
The same model is not the same everywhere. A device can match the reference list and still be unable to install an eSIM because:- Market variant — the version sold in one country ships with eSIM, while the version of the same model sold in another country doesn’t.
- Carrier edition — phones sold bundled by a mobile operator may have eSIM disabled, or be SIM-locked to that operator.
- Firmware and policy changes — manufacturers and carriers change firmware, activation policies and device whitelists at any time, without notifying eSIM providers.
- Managed devices — company or school phones under MDM or an enterprise policy often block adding an eSIM.
- Modified or repaired devices — jailbroken, rooted, unlocked-by-third-party or repaired phones with replaced parts may no longer accept eSIM, even when the model is listed.
Reference list of eSIM-capable models
Known eSIM-capable models at the time of writing. Treat it as a starting point and confirm with the checks above.Windows laptops with eSIM
Windows laptops with eSIM
Requires Windows 10 version 1703 or later (or Windows 11) and an LTE-ready configuration.
Known regional exceptions
Examples of models that ship without eSIM in certain markets. This list isn’t exhaustive — market rules change, which is why the device check comes first.Carrier lock check
Even with eSIM hardware, a carrier-locked phone can’t install international eSIMs.- iOS: Settings → General → About → Carrier Lock. It must say No SIM restrictions.
- Android: Settings → Connections → Mobile networks → Network operators → turn off “Select automatically”. If other networks appear and can be selected, the phone is likely unlocked.
If your device turns out not to support eSIM
- You haven’t installed the eSIM yet — you can return it for a refund, minus the flat $1 processing fee, where the plan is refundable. Message the in-app live chat with your Order ID.
- You already installed it — an installed eSIM can’t be returned, because installation consumes it. If it installed but doesn’t work, that’s a different case and it’s covered: see 1:1 Trip Guarantee & Refunds.
Can’t find your device, or
*#06# shows nothing? Contact support via the in-app live chat before you buy — we’ll help you check. Full list with the latest additions: Which Phones Support eSIM in 2026.
