Does my eSIM come with a phone number?
Does my eSIM come with a phone number?
No — Fizen eSIMs are data-only. You keep your regular number active on your physical SIM for calls and SMS, and use the eSIM for internet. WhatsApp, Telegram, and iMessage keep working with your existing number.
How do I pay?
How do I pay?
Two ways: USDT straight from your Fizen wallet balance, or Visa/Mastercard via Stripe. No bank account required for the USDT route.
When does my plan's validity start?
When does my plan's validity start?
Validity starts when the eSIM first connects to a network at your destination — not at purchase. Buy days ahead and install before you fly.
What happens when my data runs out?
What happens when my data runs out?
Buy a new plan in the Fizen App in a few taps — it activates on the same eSIM. Check your remaining balance anytime in eSIM → My eSIMs.
Can I use one plan in multiple countries?
Can I use one plan in multiple countries?
Yes, with a regional plan — one package covers every country in the region (e.g. Europe, Asia). Single-country plans work only in that country.
I deleted my eSIM by accident — can I get it back?
I deleted my eSIM by accident — can I get it back?
A deleted eSIM can’t be reinstalled from your side. Contact support via the in-app live chat — under the 1:1 Trip Guarantee, we’ll issue a replacement for any unused data at no cost.
Will my regular SIM keep working?
Will my regular SIM keep working?
Yes. Your physical SIM and the eSIM run side by side — just make sure mobile data is set to the eSIM so you don’t pay roaming on your home line.
How much data do I need?
How much data do I need?
Rough guide: maps + messaging ≈ 0.5 GB/day, social media + photos ≈ 1 GB/day, video calls + streaming ≈ 2+ GB/day. When in doubt, take the bigger plan — Fizen’s per-GB pricing is the cheapest on the market.
Question not answered here? The in-app live chat connects you to a real person in under 3 minutes.