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Frequently asked questions about Fizen Card — fees, limits, KYC, transactions, and more.

Still need help?

Contact support at cs@fizen.io or via in-app live chat — available 24/7

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Getting Started

  1. Download the Fizen App on iOS or Android
  2. Open the app → go to Crypto Card
  3. Tap Apply Card
  4. Submit your information and complete KYC
  5. Wait for approval — you’ll be notified via push notification
  6. Once approved, your virtual card is ready to use immediately
Make sure your wallet has at least 10 USDT/USDC and enough Solana tokens for gas fees before applying.
The standard card creation fee is $9.99 per virtual card.Current promotion: the fee is free for pre-registered users. Check the app for the latest offers.
Fizen accepts government-issued photo ID, including:
  • Passport
  • National ID / CCCD
  • Resident permit / resident card
  • Driver’s license (issued by your country of residence)
Make sure your photo is clear and all details are readable. Blurry or mismatched documents will cause KYC to fail.
Common causes:
  • Information entered doesn’t match your uploaded document
  • Photo is blurry or not properly captured
  • Incorrect postal code
Try again with a clear photo and accurate information. If the issue persists, contact support with the email address you used to register.
You can create up to 100 virtual cards per KYC verification. Only one KYC is required.Each card has a unique card number, expiry, and CVV.
Yes — if you are a citizen of a restricted country but currently live in a supported country, you may still apply.During KYC, select your country of residence (not your home country) and submit valid proof of residency such as a resident permit, long-term visa, or local driver’s license.See: Exceptions for unsupported countries

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Fees & Limits

Some fees may be waived. See Benefits for details.
Depositing USDT or USDC from your Fizen Solana Wallet to your Fizen Card is free.You only pay the standard Solana network gas fee, which is typically a fraction of a cent.
No. Fizen does not charge a fee for declined transactions.

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Topping Up

  1. Open Fizen App → Crypto Card
  2. Tap Top Up
  3. Choose your method:
    • From Fizen Wallet — transfer USDT/USDC directly (gas fee applies)
    • From QR Pay account — transfer from your QR Pay balance for free
Your card balance updates instantly or within a few minutes depending on network conditions.
Currently supported:
  • USDT on Solana
  • USDC on Solana
More networks are being added regularly.
Check that your wallet has:
  • At least 10 USDT/USDC
  • Enough Solana tokens (SOL) to cover the gas fee
If both are sufficient and you still can’t top up, contact support.

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Using Your Card

Anywhere Visa is accepted — 150M+ merchants worldwide, online and in-store. This includes platforms like Meta Ads, Google Ads, TikTok Ads, Amazon, and most global e-commerce and subscription services.
Yes. Fizen Card works globally wherever the Visa network is supported. Local currency transactions are converted at real-time FX rates (1% FX fee applies for non-USD payments).
Yes. You can add your Fizen Card to both Google Pay and Apple Pay. Go to Crypto Card in the app and follow the steps to add your card.
Yes. Fizen Card is 3DS-enabled. When a 3DS prompt appears, open the Fizen app — it will automatically pop up the 3DS frame. Tap Approve to complete verification.
This depends on the platform. Most platforms (including Meta) refund verification charges immediately. Google Ads may charge a small amount that is refunded once the card is verified.If the refund doesn’t appear within 15 minutes, contact support with your transaction ID.
Each platform has its own risk policies. If you’re using a US-issued USD card on a platform that charges in a different currency, the transaction may be declined — this is a platform restriction, not a card issue.Check what currency the platform charges in, and whether it supports US-issued Visa cards.
This is caused by exchange rate fluctuations during settlement. The initial charge is based on the rate at the time of payment. When the transaction settles, if the rate has changed slightly, the difference is automatically adjusted.This is normal — it’s not a duplicate charge. To investigate a specific transaction, provide your transaction ID to support.
Log in to the merchant’s platform and cancel the subscription from there, or contact the merchant’s customer service directly. Fizen cannot cancel subscriptions on your behalf, as subscriptions are agreements between you and the merchant.Tip: Avoid enabling auto-subscriptions unless necessary — too many failed subscription charges can trigger risk controls.
  1. Check the merchant details — it may be an auto-subscription you forgot about
  2. Check if you signed up for a free trial that converted to a paid plan
  3. Confirm whether you’ve shared card details (number, expiry, CVV) with anyone
  4. Contact the merchant to clarify the charge and request a refund if needed
If you believe the card has been compromised, freeze or close the card immediately from the app.
  1. Open the app → Crypto Card
  2. Go to Transaction History
  3. Select the transaction you want
  4. Find the Transaction ID in the details

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Card Management

Open the Fizen App → Crypto Card → select your card. Full card details are displayed in the card management section.
Go to Crypto Card in the app → select the card → tap Freeze. A frozen card cannot be used for new transactions but will still receive refunds and incoming funds.You can unfreeze the card at any time from the same screen.
Go to Crypto Card → select the card → tap Close Card.Important:
  • Closing a card is permanent and irreversible
  • The $2 close card fee is non-refundable
  • Any remaining balance on the card will not be refunded
  • Please withdraw your balance before closing
No. Once a card is closed, it cannot be restored. You will need to apply for a new card.
Cards may be closed automatically if:
  • The card has been inactive for an extended period and has accumulated 3 months of unpaid maintenance fees
Make sure to maintain at least 500/monthinspendingtohavethemonthlyfeewaived,orkeepasmallbalancetocoverthe500/month in spending to have the monthly fee waived, or keep a small balance to cover the 1.50/month fee.
Act immediately:
  1. Open the app → Crypto Card
  2. Freeze the card right away to block new transactions
  3. If you believe the card is compromised, close it
  4. Contact support at cs@fizen.io
Do not share your card number, expiry date, or CVV with anyone.
If a merchant has confirmed a refund, it will be automatically returned to your card once the card network processes the settlement. Estimated time: 30–60 days depending on the merchant and network.

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Security

Yes. Fizen is a direct card issuing partner of Visa. All cards issued by Fizen are original cards opened using the user’s own verified identity documents. Fizen does not issue or sell stolen or third-party cards.
Fizen Card uses a US bank BIN (CBW Bank, USA). This gives the card high trust and stability on major platforms including Meta Ads, Google Ads, and TikTok Ads.
No. Fizen Card does not hold or freeze your funds. What you load, you can spend — immediately.
Fizen uses an independent blockchain wallet system. Your funds are held in a non-custodial wallet — separate from Fizen’s platform and management systems. This means only you control your private keys.From your master wallet, you can distribute funds across multiple cards without any conversion fee.